How can it be a flat US$149 with no per-booking fees?
Because software doesn’t cost more to run on your busy Saturday than on a quiet Tuesday. We charge for the software, not a slice of your sales. Unlimited bookings, staff, lanes and rooms, and waivers, are all in the one price.
Are there any other fees?
Not from us. Stripe charges its standard card processing fees on each payment, the same as any Stripe account, and those go to Stripe, not to us. We never add a fee to your guests’ checkout.
Do I need a Stripe account?
Yes. You connect your venue’s own Stripe account (or create one during setup), and guest payments are paid into it directly. We never hold your money, and you keep your own payouts schedule.
How do taxes work in Canada and the US?
Each venue sets its own tax lines, for example GST 5% and PST 6% in Saskatchewan, or HST in provinces that use it. US venues set their sales tax rate. The price is calculated on the server and every tax line is shown to the guest and on the receipt. You still file and remit your taxes as usual.
Are online waivers legally valid?
Every guest signs their own waiver, guardians sign for minors, and the exact wording each person signed is stored and locked so it can’t change later. Whether a waiver holds up depends on its wording and where you operate, so we recommend having a lawyer in your province or state review your waiver text. We don’t provide legal advice.
Can I switch from the booking software I use now?
Yes. During early access we set up your activities, packages, lanes, hours, prices and taxes with you. You can run both side by side while your existing bookings play out, and staff can enter any upcoming bookings as phone bookings.
Can it handle open sessions like laser tag or jump times?
Yes. Activities can be private units (one group per lane or room) or shared capacity (sell spots until a session is full), and you can combine them in one booking.
Who owns my guest and booking data?
You do. Each venue’s data is isolated from every other venue, we don’t sell it or share it, and if you ever leave, ask and we’ll send you a copy.
Is there a contract?
No. It’s month to month, and you can cancel anytime.
What hardware do I need?
None beyond what you have. Guests book on their own phones, and staff use any phone, tablet or computer with a modern web browser.
What does “early access” mean?
Nitro Venue is running at District 306 and still being built out. Early-access venues get set up personally by our team and have a direct line to shape what we build next. You can try the guest booking demo now; it’s a demo venue, so payments there are pretend.
